Delivery term


Generally, an order is sent (leaves our offices to destination) the same day or the next business day to receive payment. The delivery would be planned within 24 hours / 48 hours, since it is sent in the peninsula, (72 hours Canary Islands, Balearic Islands, Ceuta and Melilla).

However, these terms are approximate and may vary for reasons beyond our company such as:

-Order schedules

- Weekends or holidays

- Momentary stock breaks

-Problems related to delivery such as not being at home

Delivery term


Generally, an order is sent (leaves our offices to destination) the same day or the next business day to receive payment. The delivery would be planned within 24 hours / 48 hours, since it is sent in the peninsula, (72 hours Canary Islands, Balearic Islands, Ceuta and Melilla).

However, these terms are approximate and may vary for reasons beyond our company such as:

-Order schedules

- Weekends or holidays

- Momentary stock breaks

-Problems related to delivery such as not being at home

-Delays by transport companies

ELEVENFIT FOOD AND SUPPLEMENTS S.L. does not commit to any specific delivery period, since the shipping process depends on third parties.
If an exit of an order is going to take more than 7 business days, ELEVENFIT FOOD AND SUPPLEMENTS S.L. He will contact the customer to inform him and give him the option to cancel / modify the order.

Stock break


Products out of stock:
In case of ordering products out of stock, the shipment will be made when it becomes available again, in case it takes more than 5 business days, ELEVENFIT FOOD AND SUPPLEMENTS SL will contact the customer to notify him and give him the option to modify the request.

All orders are sent in a single shipment.


Shipping costs

Below is a table with the shipping costs by delivery area, as well as the maximum weights and volumes that will be sent for these amounts:

-Shipments by ordinary letter:

Prices range from 0.48 cent to € 2 (depending on the weight) with a delivery time of 3 to 4 days (SOME TIMES UP TO 15 WORKING DAYS), it is certainly the cheapest shipment that allows you to try a Small number of envelopes without high shipping costs.

This type of shipment is not 100% safe since ELEVENFIT FOOD AND SUPPLEMENTS S.L. not responsible for delays, possible losses by mail, or theft of shipping in your mailbox

Shipping by PREMIUM package

-Up to € 25 -> € 3.50
-More than € 25 -> FREE

To the Canary Islands, Ceuta and Melilla is sent by package 72 of Correos

Shipments by SEUR and MRW for Spain and Portugal


-Up to € 25 -> € 3.50
-More than € 25 -> FREE

MRW shipments for International shipments
-Up to € 30 -> € 9.90

-From € 30 to € 50 -> € 4.90

-More than € 50 -> FREE

Approximate delivery time in 3 to 5 business days

We do not ship cash on delivery to Melilla, Ceuta or the Canary Islands. All extra expenses (Customs Management, Taxes, Fees and any expenses or taxes) generated by the order will always be borne by the customer.

If an order is returned for not being picked up, or in the case of the Canary Islands, Ceuta and Melilla for not wanting to pay any fee or fee, the shipping costs caused by the round trip of the package will be charged, returning the remaining amount to Remove those expenses.

In the event that the order could not be delivered by the transport company (after 2 delivery attempts or 15 days the package at the collection point) and it is returned to our facilities, ELEVENFIT FOOD AND SUPPLEMENTS S.L. Not responsible for a new shipment.

Shipments returned for reasons beyond the control of ELEVENFIT FOOD AND SUPPLEMENTS S.L. you will be deducted the round trip shipping costs of the package

In case the client wants to be sent again, he must pay new shipping costs that this causes.

Returns and resolution rights
During the first 7 business days after receipt of an order, the customer may return a product if it meets the following conditions:
Private clients, in accordance with the right of withdrawal contemplated in article 18 of Royal Legislative Decree 1/2007, of November 16, will have a period of 7 working days from the receipt of the order to notify their desire for withdrawal of one or more Various products of your order.
To exercise this right, you must communicate it by e-mail indicating your order number, the reference and serial number of the products to be returned and follow the instructions received by our customer service.
All merchandise must be returned in perfect condition, without having been modified or customized by the customer, in its original packaging in perfect condition.
Returns must be delivered at destination within 7 days after the date of acceptance of the return. Otherwise it will be rejected and returned. Transportation costs arising from the return will be borne by the customer.
Once the perfect condition of the merchandise is analyzed, we will pay the amount of the product within a maximum period of 30 days. We do not return shipping costs.


The reasons for return can be the following:
• That the merchandise were defective: In this respect ELEVENFIT FOOD AND SUPPLEMENTS S.L. will be as provided in the Defective Products Law, immediately replacing the product with another with identical conditions and benefits.
• ELEVENFIT FOOD AND SUPPLEMENTS S.L. It will also proceed to return the amount of the merchandise when for reasons not attributable (whether direct or indirect) to it, it is unable to serve it.
ELEVENFIT FOOD AND SUPPLEMENTS S.L. will accept the return of the merchandise when due to causes attributable to it, the requested product does not correspond to the one requested by the customer.
In case of return, the return costs will be paid by the buyer, except in those cases in which the proven cause of the return is an original defect.
After checking the status of the merchandise that must be unused, in its original packaging, the refund will be made (shipping cost not included, except in those cases in which the proven cause of the return is an original defect) by means of same form of payment that was used for the purchase.

RETURN CONDITIONS PROMOTION "IF YOU DON'T LIKE IT WE WILL RETURN THE MONEY":

In case you want to return the products, you must return them well packaged to the address below.

ELEVENFIT FOOD AND SUPPLEMENTS S.L.
Poligono Industrial de Barres - Parcela 5
33794 Castropol (Asturias)

We do not accept returns of open or damaged products. (Envelopes)
The shipping costs to return the products will always run from your account.

Returns are at the expense and risk of the buyer. This means that ELEVENFIT FOOD AND SUPPLEMENTS S.L. It is not responsible for any damage or loss of returned products. Therefore, always make the return with a certified shipment. You must also include inside the order form and / or letter with the reason for the return.

Once the products are received in our facilities and verified that everything is correct, the payment will be made for the same payment method.

The payment will be made in full for the value of the product received (all round-trip shipping costs of the package will always be borne by the buyer).